Living Social Deal FAQ

We’d like to thank you all for your continued support and patience as we help everyone.  We are very sorry if we cannot answer the phone on your first try, which means we are on the other line, leave us a message and we will call you back.  We have a team here responding to E-mail’s and Rental Inquires all day but do apologize in advance that it may take us 72 hours to respond (We are responding to e-mails and making call backs in the order they are received.)  Please see below for more info:

FAQ

Is my date available?

Most likely yes, we have over 25 photobooths we rent out and add more to our inventory every month.  Some high demand dates however book quickly, contact us here to inquire about exact date availability or call us at Las Vegas – 702-487-3218, Los Angeles – 626.249-0570, Inland Empire – 909.285.4844, Orange County – 714-705-4870, San Francisco – 415-992-7112, San Diego – 858-430-8299, Sacramento – 916-226-5058 or email us at: LasVegas@thepinkshutter.com, LA@thepinkshutter.com, IE@thepinkshutter.com, OC@thepinkshutter.com, SanDiego@thepinkshutter.com, SF@thepinkshutter.com, Sacramento@thepinkshutter.com

I bought the deal, what do I do next?

After you receive your voucher and the deal closes, please fill out the Reservation form with discount code: LSPP by clicking here.  Select any add-on’s you want or possible upgrade if you want to get more time, follow to the contract and complete the balance due payment on the same page.   After we receive the booking, a member of our team will contact you to verify date availability, any add-on requests you may have,  and e-mail you a booking confirmation.

What if I have a last minute event within 7 days?

Text message the owner’s personal cell phones at: 916-717-8151 or 916-832-9080 ONLY for last minute bookings please and we will do our best to accommodate your event at the discounted rate.

What is included in my special deal package?

2 hours of photo time
1. Canon DSLR high-res image capture
2. UNLIMITED 4″x6″ lab quality prints
3. Digital high-res images of all prints
4. Friendly on-site photo booth host
5. Free Setup and breakdown within 30 driving miles of 92115, 92557, 92868, 95758, 94015 95831, 91775, 89183 ($50/hr fee of total round trip travel time applies to events outside this radius)
6. Basic Layout (no customization)

OR

4 hours of photo time
1. Canon DSLR high-res image capture
2. UNLIMITED 4″x6″ lab quality prints
3. Digital high-res images of all prints
4. Friendly on-site photo booth host
5. Free Setup and breakdown within 30 driving miles of 92115, 92557, 92868, 95758, 94015 95831, 91775, 89183 ($50/hr fee of total round trip travel time applies to events outside this radius)
6. Basic Layout (no customization)

What if my party is more  than 2 hours or  I want a package with included upgrades?

You may add one additional hour for $200/hr only.  Only if you contacted us during the deal period or bought a voucher, you can also upgrade at a special discounted rate to the 4 hour Standard ($775), 6 hour Premium ($1095) or 6 hour Platinum Packages ($1395).

What does the layout look like?

Below is the standard layout for the 4×6 prints that come with the special deal:

What if I want Double prints?

You can purchase your double print upgrade directly through us.  The cost is $20/hr for double 2″x6″ photo strips and $40/hr for double 4″x6″ prints:

How about adding your awesome party props?

You can add our awesome party props for $50 directly through us as well at time of booking =)  We provide a large variety of photobooth proven props with many seasonal additions. See a small snapshot of a few items included in the awesome prop package below:

What if I want a custom banner or background layout?

Our graphic designer Kristen can customize your print starting at $100 based on complexity of design, or book the Standard, Premium or Platinum packages and receive custom graphic customization at no charge.  We can color match your wedding invite, customized stationary or any theme you have for your event.   You can see a few samples of our design work here.  After paying for design work or booking your event please click here to request your design.

My venue requires insurance, do you carry liability insurance?

Yes, we carry a commercial business liability policy and can provide a copy for your venue if required.  If you venue requires an endorsement or certificate for their specific business, there is a $50 certificate fee to provide this for them.  Any other special requests for venue approval please e-mail us at LasVegas@thepinkshutter.com, LA@thepinkshutter.com, IE@thepinkshutter.com, OC@thepinkshutter.com, SanDiego@thepinkshutter.com, SF@thepinkshutter.com, Sacramento@thepinkshutter.com

What if I book my event and it gets cancelled or I want to reschedule?

All redeemed vouchers are only valid for the time and date confirmed on the contract.  If requesting a change more than 30-days in advance, time changes within the same day are allowed, but all voucher redemption’s are still final and can only be rescheduled if we fill your original spot with another booking, .  We do understand you may have small changes in your timing or plans so contact us right away and we will do our best to fill your spot with another booking.

I would like to you to setup hours early, what do you charge for idle time?

If you need us to come early and setup in advance, we charge $100/hr of idle time as we always have an attendant with the booth at all times.  We do come 30-60mins before your start time to ensure we start on time and there is no charge for setup.

12 Responses to Living Social Deal FAQ

  1. Tammy Victoria says:

    I went to purchase livingsocial deal yesterday and my phone Internet wouldn’t let me purchase. Can I purchase the deal?

  2. Phoenix chiang says:

    Hi

    The groupon that i want to purchase is for only up til dec 12, 2012 so just wanted to see if my wedding is jan 12. 2013 then can i still use it? Thanks! :)

    Phoenix

  3. Ben Choy says:

    Can you buy two 2-hr sessions for a total of 4 hrs? How much extra is it if the location is farther than 30 miles of the designated zip code?

    • Hi Ben,

      Sorry but the deal is for only a 2 hour rental, but even better, we can offer you our 4-hour standard package at a special discount since you found us through living social only while this deal is still live. Feel free to contact us asap 909-285-4844! Service area includes 30-mile radius of 91977, 92835, 92683, 94015, 95831, 90045, 91775, 89183 ; additional fee of $50 per each hour of total travel time applies for areas outside of radius

  4. maria says:

    Hi,
    Is November 24, 2012 still available? It will be in Cerritos, CA.

  5. Sara Golden says:

    Is Burbank, CA in your 30 mile radius? Is Nov. 4th available?

  6. Sofia says:

    Hi I purchased a groupon and talked to Roenna, she emailed me and I emailed her back but didn’t get any reply from her? Just wanted to confirmed my reservation.

Comments are closed.